Clients & Notifications
Custom Notifications
Create custom notification rules for specific booking events.
A few minutes to read
Custom notifications let you trigger messages on booking events beyond the default reminders. For example, send a follow-up email after a completed appointment or alert a manager when a VIP client books.
Navigate to Account > Notifications > Custom Notifications to create a rule. Select:
- Trigger event — booking created, updated, canceled, completed, or no-show.
- Recipient — client, specific staff member, or role.
- Message template — write the content with merge tags for dynamic personalisation.
More in this topic
Still stuck?
Email us with your business name and what you are trying to do.
[email protected]